Terms of Use

By using this website you accept these terms. If you do not accept them, please do not use the site.

These terms are linked in the footer of every page of this site, and next to the sign-up button and the pricing on our home page, so that you can read them before using the site or signing up. A business accepts the second part of these terms when it subscribes to Corelo.

Browsing this website or reading our pricing does not create a contract between us and places you under no obligation.

A subscription begins only when your business signs up for a plan under the second part of these terms. Until then nothing you have read here binds either of us.

The content on this website, including pricing figures and any articles, guides, or blog material we publish, is general information about our services. It is not professional, legal, financial, tax, or technical advice, and you should not rely on it as such. If you need advice for your particular situation, take it from a suitably qualified professional before acting.

If you email us, we receive what you send, and the Corelo service collects information from your business and from the people who ring it. How we handle that information, and everything else about our use of personal data, is explained in our Privacy Policy, which is linked in the footer of every page alongside these terms. The Privacy Policy also explains the cookies this site uses.

All content on this website and in the Corelo app, including the text, the design, the software, and our name and branding, belongs to Corelo AI Ltd or is used with permission.

You are welcome to read it and to share links to it. You may not copy, republish, scrape, or reuse it, in whole or in part, without our written consent. A subscription gives your business the right to use the service; it does not give it any rights in the software.

This site may contain links to third-party websites and uses some third-party services. We do not control third-party sites or services, we are not responsible for their content or how they operate, and linking to or embedding them is not an endorsement. Your use of them is subject to their own terms and policies.

Please use the site and the app as they are intended to be used. You agree not to:

• attempt to disrupt, damage, or gain unauthorised access to the site, the app, or the systems behind them
• scrape or extract content at scale, or by automated means
• send us automated or deliberately false enquiries
• introduce viruses or other malicious or technologically harmful material

Any information you send us must be accurate and yours to give. This website has no user accounts; accounts exist only in the Corelo app, for businesses that subscribe.

We may update, suspend, withdraw, or restrict access to all or any part of this website at any time, with or without notice, including for maintenance, to remove content, or where we reasonably believe the site is being misused.

We do not guarantee that the site, or any content on it, will always be available or uninterrupted, and we are not liable if it is unavailable at any time or for any period, including where that is caused by events outside our reasonable control.

This website and its content are provided on an "as is" and "as available" basis. We aim to keep the site available and accurate, but we make no guarantee that it will be uninterrupted, error-free, or free of harmful components, and we exclude all conditions, warranties, and other terms which might otherwise be implied in relation to the website, to the extent the law allows.

This section concerns your use of this website only. It does not limit, replace, or otherwise affect the section on liability for the service below, which governs the service itself.

If you are a consumer, nothing in these terms affects your statutory rights, and the exclusions in this section apply only so far as consumer protection law allows.

Nothing in these terms excludes or limits liability where the law does not allow it to be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

If you use this website or the app in the course of a business, you agree to compensate us for any loss, damage, or cost we reasonably incur as a direct result of your breach of the section on acceptable use or your unlawful use of the site or the app.

Corelo is an AI call assistant. When your business subscribes, we give you a phone number to divert your calls to. When a call comes through, Corelo answers in your business's name, tells the caller it is an AI assistant and that the call is recorded, and takes the details of what the caller needs. Depending on your plan and your settings, it offers appointment times from your calendar and books them or sends you a request to approve, or it takes a message and tells you who to ring back. You see your calls, transcripts, messages and bookings in the Corelo app.

What each plan includes, and what it costs, is shown on our pricing page and in the app. Corelo is sold to businesses. By subscribing you confirm that you are acting in the course of a business and that you have the authority to bind it to these terms.

Corelo answers the calls you miss: your phone diverts to Corelo when you are busy, do not answer or have no signal.

Standard and Pro have unlimited missed calls, subject to fair use. They are priced for the calls a small business misses from its own customers. Fair use is up to 1,000 minutes of calls in a billing month on Standard and up to 1,500 minutes on Pro, counting the same calls as Start's limit. Above that, for the rest of that month, calls go to your voicemail, so the caller can still leave a message and you still receive it. We text you as you near the limit and when you reach it.

If your account is set to send us all its calls rather than the ones you miss, if your use is regularly above fair use, or if Corelo is used for something it is not for, such as bulk, automated or resold calls, we will contact you and give you 30 days' notice to change your divert, move to a plan with more room, or agree a price with us. If nothing has changed by the end of that notice, we may move a Start or Standard account to Pro from its next billing date; on Pro, if we cannot agree a price, either of us may end the subscription at the end of the notice. You may cancel at any time before the change and pay nothing beyond the period you have already paid for. We will not charge you more for a busy month without agreeing it with you first.

Start answers up to 50 calls a month. The month runs from the day you are billed, not the first of the month. A call that goes to your voicemail, or ends within ten seconds, does not count. Once you reach 50, calls go to your voicemail for the rest of that month, so the caller can still leave a message and you still receive it. We text you at your 40th call and at your 50th.

Each account belongs to one business. Your Corelo number and assistant are for your own business's calls only. Do not divert another business's calls to them, share your account with another business, or resell access to it. Another business means anyone trading under a different name, including a second business you own; each one needs its own subscription. If we find calls for another business coming through your account, we may ask you to move them to their own subscription, or limit the service as our fair use terms allow. You are responsible for keeping your sign-in details safe, for everything done in your account by the people you give access to, and for telling us promptly at [email protected] if you think your account has been used without your permission. The app keeps a record of who changed each setting and when, and shows it to you.

Corelo says what you tell it to say. You are responsible for your settings: your business name, your greeting, your opening hours and days off, your services and prices, the answers you give it, and the numbers it texts and sends calls to. You are responsible for diverting your own phone line to the number we give you, and for undoing that if you stop using Corelo. Corelo can only answer the calls that reach it.

You can pause Corelo in the app. While it is paused, callers hear a voicemail greeting, the standard one or one you have recorded, and can leave a message, which reaches you as any message does. Corelo answers as an assistant again when you turn it back on.

The number we give you is ours, and is licensed to your business while it uses Corelo. It is not transferred to you or to another provider. After your account is deleted the number is held for a further period before it is released, so that a divert you left in place does not reach a stranger, and it is never given to another Corelo business. If your free trial ends without a payment, your number and the voicemail line that backs it stop answering for you seven days after Corelo stops answering, and are released 14 days after that; if you come back later, you get a new number to divert to.

A booking request waits for your answer for a limited time, which the app shows you. If you do not answer in time, the caller is told you will ring them back. You are responsible for checking your requests and messages promptly.

You are the data controller for the people who ring your business and for what they tell Corelo. You are responsible for having a lawful basis for that processing and for telling your callers about it in your own privacy notice. Corelo tells every caller at the start that it is an AI assistant and that the call is recorded, and that wording cannot be switched off.

Corelo is not an emergency service and must not be relied on for calls where a life or property is at immediate risk.

Corelo is an AI assistant. It can mishear a caller, misunderstand what they want, or record a detail wrongly, and it will sometimes answer a question in a way you would not have. The transcript and the recording are there so you can check what was said.

The appointment times Corelo offers come from a copy of your calendar that is read every two minutes and can be a few minutes behind it. By default every booking is a request that you approve or decline, so you can check it against your real diary first. If you choose to have bookings made automatically, Corelo confirms them on the call without that check, and you accept that a booking may occasionally clash with something Corelo had not yet seen.

We aim to answer every call that reaches Corelo, but we do not guarantee that we always can. If Corelo cannot answer a call as an assistant, the caller hears a voicemail greeting and can leave a message, which comes to your Inbox.

Corelo depends on other companies to work: the phone networks and our phone number provider (Telnyx), our speech providers (Deepgram and ElevenLabs), our AI providers (Anthropic, OpenAI as a backup, and Google), our hosting and network providers (DigitalOcean and Cloudflare), and your calendar provider where you connect one. From time to time one of them will be slow, fail or be unavailable, and while it is, Corelo may not be able to answer calls as an assistant, send or receive texts, read your calendar or take bookings. We have built Corelo so that, wherever we can, a caller still reaches a voicemail and their message still comes to you, and when Corelo is answering with voicemail because of a problem like this, the app says so. These providers are outside our control, and we are not responsible for their outages or failures, or for what happens as a result of them.

Corelo is paid for monthly or yearly, in advance, by card through Stripe. A year costs ten times the monthly price, and you choose which when you add your card. You add your card from the app; you enter your card details on Stripe's page and we never see them. The price is the price of your plan at the time of each payment. Corelo is not registered for VAT, so no VAT is charged and the price shown is the full amount you pay. If Corelo becomes registered for VAT, VAT will be added to the price at the standard rate, and we will give you notice before it is. A business's first subscription starts with a 7-day free trial: nothing is taken until the trial ends, and if you cancel before then you pay nothing. A business that returns after cancelling pays from the first day.

Up to ten businesses on Standard or Pro can be founding clients. We choose them and invite them ourselves; a founding place is by invitation only. A founding client pays half the usual price for its first 12 months: £44.50 a month on Standard and £69.50 a month on Pro, or £445 and £695 for a year paid yearly. Its free trial is the same 7 days as everyone's, and the 12 months start with its first payment. In return, a founding client agrees to give us a testimonial, to let us name its business as a client, and to a 15-minute feedback call with us each month. After those 12 months the usual price applies, and we tell you at least 30 days before it does. The founding price lasts only while you stay subscribed: a business that cancels and comes back pays the usual price.

You can change plan at any time in the app. A change takes effect straight away, and the difference for the rest of the month, or of the year if you pay yearly, is added to or taken off your next payment. A move to a smaller plan is refused while your business is over that plan's limits, and the app tells you what to change first; nothing is switched off behind your back.

If a payment fails, Corelo stops answering your calls straight away, and we tell you by text and email, with the code to send your calls back to your own line. Stripe tries the card again, and you can update your card in the app. When a payment goes through, Corelo answers again straight away.

You can cancel at any time in the app. Cancelling stops your payments. Corelo keeps answering your calls until the end of the period you have paid for, and then stops. We tell you when you cancel, three days before it stops, and on the day, each time with the code to send your calls back to your own line. If you cancel during your free trial, Corelo stops answering straight away, nothing is charged, and we tell you then, with the same code.

We may suspend or end your service if you break these terms, use Corelo unlawfully, or do not pay, giving you notice where we reasonably can. We may also end the service for any reason on at least 30 days' notice.

When your service ends, we keep your account for 90 days, so you can come back with everything as it was, apart from the number of a free trial that ended without a payment, as "Setting up and using Corelo" explains. After that your account, settings, calls, transcripts, bookings and callers' details are deleted. You can ask us to delete them sooner.

In providing the service, we process your callers' personal data on your behalf and on your instructions, as your data processor, and you are the controller. Your instructions are these terms and the settings you choose in the app. We process that data only to provide the service, and we do not use it for any other purpose.

We use the service providers named in our Privacy Policy to run Corelo, each under data protection terms, and we will update the Privacy Policy before we start using a new one. We keep your callers' data secure as described there, we delete it on the schedule described there, and we will help you respond to a caller who exercises their rights over their data. If we become aware of a personal data breach affecting your callers' data, we will tell you without undue delay.

We will provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided as it is, and we do not guarantee that every call will be answered, every detail taken correctly, or every booking suitable.

To the extent the law allows, we are not liable to your business for loss of profit, loss of business, or loss of a job or a customer arising from a call that was missed, misheard, or mishandled, and our total liability to your business under these terms in any 12 month period is limited to the amount your business paid us in that period.

Nothing in these terms excludes or limits liability where the law does not allow it to be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

We improve Corelo continually, and the service will change over time. If we make a change that materially reduces what your plan includes, or a change to these terms that materially affects your business, we will tell you by email before it takes effect, and you can cancel if you do not want to continue.

These terms are the entire terms between you and us regarding your use of this website and, for a subscribing business, the service. They replace anything said or written before them about either.

We may transfer our rights under these terms to another organisation; you may not transfer yours without our written consent.

If we do not immediately insist that you do anything you are required to do under these terms, or delay in taking steps against you for a breach, that does not mean you do not have to do it, and it does not prevent us taking steps later.

If any part of these terms is found to be unenforceable, the rest continues to apply.

The Contracts (Rights of Third Parties) Act 1999 does not apply to these terms.

If your business subscribes to Corelo, send any notice or question about these terms to [email protected]; anyone else can write to [email protected]. If we need to contact you, we will use the email address on your account or the one you have emailed us from, or post a notice on this website.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising out of them. If you are a consumer, this section does not affect any right you have to bring proceedings in your local courts.

We may update these terms from time to time. The effective date above shows when they were last revised, and the version published here is the one that applies.

Corelo AI Ltd is a company registered in England and Wales, company number 17302072. Our registered office is 124-128 City Road, London, EC1V 2NX.

Questions before you subscribe: [email protected]. If your business already uses Corelo: [email protected].